Shipping policy

Last updated: June 2026

Thank you for shopping with String Cases™. We want you to receive your order as quickly and affordably as possible. Here is everything you need to know about how we process and ship your gear.  

1. Shipping Rates & Free Shipping Threshold
We offer free standard shipping on all qualifying orders:
• Domestic Orders under $100: $5.99 Flat Rate Standard Shipping
• Domestic Orders $100 and over: FREE Standard Shipping (No coupon code required; automatically applied at checkout)
• Express Shipping (all order values): $12.99 — Delivers in 1-3 business days

2. Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding federal holidays). During peak holiday seasons or major product drops, processing may take an additional 1-2 business days. You will receive a shipping confirmation email with your tracking number the moment your package leaves our facility.

3. Estimated Delivery Times
• Standard Shipping: 3-7 business days after shipment.
• Express Shipping: 1-3 business days after shipment.
Please note that these are estimated delivery ranges provided by our carriers, and actual delivery times may vary slightly based on your location.

4. Order Tracking
Every order includes free tracking. Once your order ships, you will receive an automatic email containing your carrier tracking link. You can track your shipment at any time.

5. International Shipping

All international orders may be subject to import duties, taxes, tariffs, and other fees imposed by the destination country. These charges are the sole responsibility of the buyer and are not included in the purchase price or shipping cost.

String Cases LLC is not responsible for any duties, taxes, tariffs, or import fees assessed by customs authorities. Failure to pay required import fees may result in the package being held, returned, or destroyed by customs — String Cases LLC is not liable for any loss in such circumstances.

All sales are final on international orders. No refunds will be issued for packages delayed, held, or seized by customs, or for refusal to pay applicable import duties or taxes.

By completing your purchase, you acknowledge and agree to these terms.

6. Lost, Damaged, or Stolen Packages
If your order arrives damaged or is lost in transit, please contact us at support@stringcases.com within 14 days of the expected delivery date. We will investigate with the carrier and either reship your order or issue a full refund at no cost to you. For packages marked as "delivered" but not received, we require a brief waiting period to allow the carrier to resolve any local sorting or delivery discrepancies.

7. Address Accuracy
Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping details, contact us immediately so we can update the address before the package is handed over to the carrier.

8. Contact Us
If you have any shipping-related questions, our team is here to help:
• Email: support@stringcases.com
• Response Time: Within 24 hours on business days